Do I need to register to place a gift card
order?
Yes. Before you can place an order with JB Hi-Fi Corporate Sales for Gift Cards you will need to register
your
business contact and company details and create an Account. By registering your details, JB Hi-Fi is able to
provide a more efficient service to you and your business. This includes fast and efficient order processing
and
tracking the status of your gift card. If you are having any difficulty registering, please contact the
Corporate Gift Card Team on corporategiftcards@jbhifi.com.au or 1300 746 752.
How do I update my personal business contact
and company information?
Are my personal business contact and company
information details secure?
How do I place a gift card
order?
What type of gift cards can I
purchase?
You can purchase JB Hi-Fi physical gift cards (printed, plastic cards which will be delivered to you), or in
digital form (a printable electronic file accessible via a hyperlink which will be emailed to you). Both
forms
of JB Hi-Fi gift cards have identical functionality – the only difference is the form in which they are
delivered to you.
Are there Gift Card Order Terms and
Conditions?
Yes. The Gift Card Ordering Terms and Conditions (available at corporategiftcards.jbhifi.com.au/)
contain important
information regarding ordering gift cards from JB Hi-Fi Corporate Sales. These Gift Card Ordering Terms and
Conditions are in addition to any terms and conditions that apply to the use of gift cards available through
JB
Hi-Fi Corporate Gift Card Sales and any specific ordering terms and conditions that apply. Please read the
Gift
Card Ordering Terms and Conditions before you place an order.
Is there a minimum/maximum dollar amount that
can be loaded on a gift card?
Yes. Gift cards available from JB Hi-Fi Corporate Gift Cards may have a variable load amount. The default
minimum
load amount is $5 and the maximum load amount is $1,000 per individual gift card. However, JB Hi-Fi Gift
Cards
can be loaded with a maximum of $5,000 for special requirements, please contact us at
corporategiftcards@jbhifi.com.au
What is the minimum number of gift cards
required for an order?
The minimum quantity of gift cards required for an order is one (1). The only additional fees are delivery
fees
for physical gift cards. The delivery fee applies per order/destination, not per gift card.
Will I receive a tax
invoice?
Yes. A Tax Invoice is generated at the time you place and submit your order with JB Hi-Fi Corporate Gift Cards. The Tax Invoice is emailed to you via the email address used to place the order.
How do I check the status of my
order?
You can check the status by logging on at corporategiftcards.jbhifi.com.au and clicking on My Orders or you
can
contact the JB Hi-Fi Corporate Gift Card Sales Team on corporategiftcards@jbhifi.com.au or 1300 746 752.
What delivery options are available and how
much will delivery cost?
All deliveries of physical gift cards are made by courier to your nominated address. A delivery fee of $9.95
per
specified delivery address applies to orders of physical gift cards. Orders for gift cards in digital form
will
be delivered by emailing a hyperlink to a printable electronic file to your nominated email address. No
delivery
fees apply for orders of gift cards in digital form.
Can I nominate another person and/or company
to receive my gift card order?
Yes. You can order your gift cards and nominate any person and/or company to receive the delivery (in the
case of
physical gift cards) or email (in the case of digital gift cards).
I have ordered some physical gift cards. Can
I pick up my order at a nominated JB Hi-Fi Store?
No, unfortunately all physical gift cards ordered online will need to be delivered to your nominated address.
When will I receive my gift card
order?
Most orders for physical gift cards will be delivered within 3-6 business days from date of payment, however
the actual time for delivery may be longer in respect of any particular order, for a variety of reasons
(including the availability of third party service providers involved in the fulfilment of gift card orders
and the remoteness of the nominated delivery address for the gift cards). Most orders for digital gift cards
will be fulfilled within 3-6 business days from the time of payment, however the actual time for fulfilment
may be longer in respect of any particular order for a variety of reasons (including technical
difficulties).
What methods of payment can I
use?
JB Hi-Fi Corporate Gift Cards offers flexible payment methods including direct deposit and credit card payments. Credit card payments may be made using Visa or MasterCard.
Are gift cards secure?
Physical gift cards are sent inactive. Before a physical gift card can be used the gift card order must be
activated using a confidential “Bulk Activation Code”. Once an order is activated, physical gift cards must
be
treated like cash, as lost or stolen physical gift cards cannot be replaced or refunded. Digital gift cards
are
delivered by emailing a secure hyperlink to a printable electronic file to your nominated email address.
Digital
gift cards do not need to be activated before they can be used, so it is important that you ensure that your
nominated email address is secure from any unauthorised access – if an unauthorised person does access your
nominated email address, they will be able to use the digital gift cards, and no replacements or refunds
will be
available if this occurs.
Can I create a customised message for my
Gift Card Presentation Folder/Carrier?
Yes, you can create a custom message that is up to 400 characters long (including spaces). The message you
create
will appear on all gift cards in an order.
Are there Gift Card Use Terms and
Conditions?
Yes. There are gift card terms and conditions which govern the use of JB Hi-Fi Gift Cards (whether in
physical or
digital form). You can find these gift card terms and conditions at www.jbhifi.com.au The gift card terms and
conditions contain important information that should be read and understood before you order the gift
card(s).
Please take time to view these gift card terms and conditions.
Do gift cards ordered from JB Hi-Fi
Corporate expire?
No. All Gift Cards sold via JB Hi-Fi Corporate do not expire. This includes the proprietary brand JB Hi-Fi
Gift Card. Some third-party gift cards may expire. This includes Ultimate Gift Cards (Ultimate Kid Gift Card
& Ultimate Home Gift Card) and The Card Network Gift Cards (Home Gift Card & The Gift Card), these are
subject to the expiry date stated on the Gift Card. For other terms and conditions in relation to the use of
JB Hi-Fi gift cards, please refer to the Gift Card Terms & Conditions link available at www.jbhifi.com.au or
corporategiftcards.jbhifi.com.au
Where can I redeem JB Hi-Fi Gift
Cards?
JB Hi-Fi gift cards can be redeemed at JB Hi-Fi stores across Australia or online at www.jbhifi.com.au . Please
note that some conditions and exclusions may apply (please refer to the gift card terms and conditions
viewable
at www.jbhifi.com.au)
Can I reload gift cards?
No. Once a gift card has been loaded, the card's value cannot be increased.
What if a gift card is lost or
stolen?
Once gift cards are activated, they should be treated like cash as lost or stolen gift cards cannot be
replaced
or refunded.
v.2 August 2023
